Privacy Policy
Effective: January 1, 2026 · Last updated: May 13, 2026
This Privacy Policy describes how Lumyrix Markets handles personal information in connection with our Services. It should be read together with our Terms & Conditions.
Table of Contents
1. Introduction
Lumyrix Markets ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our websites, use our applications, or otherwise interact with our services (collectively, the "Services").
By using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of the Services.
2. Scope
This policy applies to personal information we process in connection with the Services. It does not apply to third-party websites, applications, or services that we do not control, even if they are linked from our Services. Those providers are governed by their own privacy policies.
3. Information We Collect
3.1 Information you provide. We may collect information you submit when you register, complete KYC verification, fund your account, place trades, contact support, subscribe to communications, or participate in surveys or promotions. This may include name, postal address, email address, telephone number, government identification where permitted by law, financial information, and communications you send to us.
3.2 Information collected automatically. When you use the Services, we may automatically collect device identifiers, IP address, browser type, operating system, approximate location derived from IP, log data (such as access times and pages viewed), and usage analytics to secure accounts and improve the Services.
3.3 Information from partners. We may receive information from identity verification providers, payment processors, market data vendors, analytics partners, and advertising networks as permitted by law and our agreements with them.
4. How We Use Information
We use personal information to:
• Provide, operate, and improve the Services, including trade execution, account administration, and customer support • Verify identity, detect fraud, and comply with legal and regulatory obligations (including AML/KYC) • Send service-related notices, security alerts, and (where permitted) marketing communications • Conduct analytics, research, and product development • Enforce our Terms & Conditions and protect the rights, property, and safety of our users and the public
5. Legal Bases (Where Applicable)
If you are located in the European Economic Area, the United Kingdom, or similar jurisdictions, we rely on one or more of the following legal bases: performance of a contract with you; compliance with legal obligations; our legitimate interests (such as securing the platform and preventing abuse), balanced against your rights; or your consent, where required.
8. Data Retention
We retain personal information for as long as needed to provide the Services, comply with legal, tax, and regulatory record-keeping requirements, resolve disputes, and enforce our agreements. Retention periods vary depending on the category of data and applicable law.
9. Security
We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, or alteration. No method of transmission over the Internet is completely secure; we encourage you to use strong passwords and enable available security features on your account.
10. International Transfers
We may process and store information in countries other than your country of residence. Where required, we use appropriate safeguards (such as standard contractual clauses) for cross-border transfers.
11. Your Rights & Choices
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, to object to certain processing, to data portability, and to withdraw consent where processing is consent-based. You may also have the right to lodge a complaint with a supervisory authority.
To exercise applicable rights, contact us using the details in Section 13. We may need to verify your identity before fulfilling a request.
12. Children
The Services are not directed to individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will take appropriate steps to delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Where changes are material, we will provide additional notice as required by law (for example, by email or in-product notification).
14. Contact Us
For privacy-related questions or requests, contact us at support@lumyrixm.com, or use the Contact page on this website to send a secure message.
You may also refer to our Terms & Conditions for additional contractual provisions relating to the Services.